Home

Ken Jacobs, ACC, CPC, an experienced consultant and certified coach, is the principal of Jacobs Consulting & Executive Coaching, which serves agencies, companies, senior leaders, executives and managers in the corporate communications, public relations, advertising and marketing space.

He has helped agencies grow and manage business, improve client service and relationships, and enhance staff performance, communications, and leadership skills, and has empowered communications CEOs, presidents, executive vice presidents and senior vice presidents to achieve and surpass their goals since 2007.



Jacobs holds Associate Certified Coach (ACC) credentials from the International Coach Federation (ICF), and is accredited as a Certified Professional Coach (CPC) and Energy Leadership Index (ELI) Master Practitioner by the Institute for Professional Excellence in Coaching (iPEC).

ICF logo

iPEC logo

Testimonials

  • "Ken is a valued partner to our agency. His keen insights, diverse experience and collaborative approach make for a very successful formula. The training he provided on client service was a welcome addition to our professional development curriculum."
    Bryan HarrisBryan HarrisCOO & Managing Partner, Taylor
  • "Ken Jacobs is the best! I worked with Ken for the past year – and it was our best year yet. My company’s income grew by 22% As a PR expert, I was never trained on how to be a business leader. Ken gave me very substantive tips, feedback and advice. He helped me develop a business plan with financial goals, encouraged me to focus on our firm’s strengths, lead my team and grow my business. By using the Energy Leadership coaching system and working with Ken, I was able to figure out what really motivates me and how that helps me do my job better - he empowered me to lead my business with courage and strength. Due to Ken's coaching, I now feel more like a business leader rather than a PR person. I’m forever grateful to Ken."
    Laura GrossLaura GrossPresident, Scott Circle Communications
  • "I had a critical and urgent need for a key client's NY office, and I needed a project partner at my side. I hired Ken and he delivered big time! My client loved him... and loved me more as a result of it. I won't hesitate to engage Ken again. Great to work with him!"
    Jack VincentJack VincentSales Advisor, Business Storyteller at JackVincent.com
  • "We recently worked with Ken for a client service agency retreat and his insight was 100% spot on. His 'Five Star' client service received five stars from our staff."
    Barbara GoldbergBarbara GoldbergCEO at O'Connell & Goldberg
  • "Like so many other PR/Marketing/Digital agencies, my firm, Element-R Partners, LLC, was fairly good at closing business, but not bringing in the right business that matched our skills and capabilities. Latching on to any that moves isn’t a strategy. And who wants to be just 'fairly good'? If you are unsure about your firm’s strategic direction, Ken Jacobs can be your surefooted Sherpa. He’s like us – a former, highly experienced agency pro that understands what it takes to covert and manage business. Element-R engaged Ken first to review our website to see if what we were presenting matched what we were conveying verbally to prospects. It didn’t. That led to helping us realign our messaging and developing Business Development and Engagement plans. You read right. Two distinct plans. Business Development was for how to express where we wanted to take the business; the latter was for how to get there. Ken guided us through his deliberate process using focus, honesty and humor that rendered the right result for us. But don’t think this is easy. You’ll work hard. After all, breaking the Redheaded Stepchild attitude takes effort. You should do for yourself what you do for your clients. So if you’re struggling to present and project in a very crowded market, Ken Jacobs can help you find your voice."
    Bob ReedBob ReedPartner & Cofounder of Element-R Partners, LLC
  • "I was fortunate to attend Ken's 'How to Start Winning More Business. Now!' presentation at PRSA’s Counselors Academy Spring Conference. Ken's talk was ground breaking and his targeted approach to winning new business really got me thinking. If you’d like to know if it made a difference, rest assured, it ABSOLUTELY did."
    Filomena FanelliFilomena FanelliCEO/Founder, Impact PR & Communications, Ltd
  • "Ken is high-level strategic thinker who is also a great teacher. He recently led a sold-out session for Social Media Club Philly & PRSA Philly, which led to a robust discussion that the audience stretched for more than an hour beyond the meeting. Ken also does an excellent job asking the critical questions that help you think through approaches to PR, keep your team motivated and make you laugh really hard. And I don't know about you, but I don't think there are enough laughs these days."
    Annie HeckenbergerAnnie HeckenbergerVP, Group Director, Brand Communications Strategy, Digital Health
  • "Ken delivered an inspiring and riveting presentation on client service at the November 2010 JSPRAA Networking Lunch. Ken was able to keep our crowd of about 40 marketing professionals engaged by delivering content in a creative manner. His delivery is personable, bringing everything to a personal experience on how customer service works in certain ways. As President of JSPRAA, I would certainly bring him back in the future to speak for our group. Ken's presentation was wonderful and he's a professional guy both in the way he presents himself and ensures that his presentation goes off without a hitch."
    Steve GubermanSteve GubermanVice President, Creative and Digital Services at R&J Strategic Communications Former President, Jersey Shore Public Relations & Advertising Association
  • "Ken provided an on-target seminar on 'How to deliver 5-star client service' for our international Public Relations Global Network - and hit an immediate chord with our 50-member network of PR agency owners. We all know how important client service is, but sometimes forget how to implement it effectively. What I personally liked best about Ken's seminar is the way he offered specific ways to engage your clients that were eminently do-able. We've already done it and seen a big difference. I recommend Ken highly."
    David LandisDavid LandisCEO/President, Landis Communications Inc., President Giant Step Digital, Past President, Public Relations Global Network
  • "I have known and trusted Ken for a long time so it was a no brainer to invite him in to train my entire team. The workshop he led was the hit of our retreat and the feedback from staff at all levels was A+. We not only had fun in the session but learned a lot of useful real world skills and essential in the comms business management tools."
    Beth KitzingerBeth KitzingerFormer Managing Director, Fenton Communications
  • "Ken shares a special blend of experience, expertise and individualized care and attention to help leaders become even better leaders. His recent sessions at the 2016 Counselors Academy Spring Conference were great examples of his spirit of sharing providing immediate, take-home value. Every time Ken speaks, I learn something. Thanks for all you do."
    Eric MorgensternEric MorgensternCEO, Morningstar Communications
  • "While I was with MWW, Ken conducted several engaging workshops for our client-facing staff. His workshops were among the highest participant-rated classes we've given, vis-a-vis such key measures as 'Overall Program (Workshop) Value,' 'Program Facilitator,' 'Practicality/Usability of Recommendations,' and 'Exceeded Expectations.' Participants reported not only learning a tremendous amount of valuable information, but committed to take a number of actions as a result of the workshop. Not only were these the actions we wanted them to take, but they actually did so. In a post-workshop survey, a large number of participants said they'd enthusiastically recommend the program to others; a substantially larger number said they'd very enthusiastically recommend it."
    Angela CalzoneAngela CalzoneCo-Managing Member, Change & Response Strategies, LLC, Senior Vice President, Talent Resources and Organization Development
  • "Ken is a fantastic coach. He understands the complexities of our business and thoughtfully applies his coaching skills to help our agency leaders reach their goals and get the outcomes they desire from their teams."
    Ronna ReichRonna ReichRonna Reich Founder at INK & ROSES
  • "Ken's workshop on Five Star Customer Service offers interesting perspective on building client relationships and most importantly earning their trust. It is an interactive workshop where all participants can improve their respective skill sets personally and professionally."
    Domenick CileaDomenick CileaPresident, Springboard Public Relations
  • "Ken is an expert communications professional with keen insights that have helped CRC grow as a young agency and thrive as a result of his dedicated and strategic focus on our marketing and business development efforts. Ken's years of experience running independent and global agencies are a valued source of direction for CRC that has proven helpful with both organic growth and new business."
    Cindy RiccioCindy RiccioPresident and Founder at CRC (Cindy Riccio Communications, Inc.)
  • "I have known Ken Jacobs for more than 20 years as an esteemed colleague in PR, a valued provider of PR training and coaching to our agency, and as a dear and trusted friend. I cannot recommend him highly enough as a person of great integrity, compassion, creativity and as a brilliant PR educator and trainer. Ken's training sessions always receive the highest marks because he really connects with his audience based on his personal experience and track record in creating award-winning PR campaigns, developing high-performing teams and building business for his agencies. The highest rated training session ever done at our agency was one that Ken presented at CRT/tanaka's annual retreat in 2010 entitled, 'Delivering World-Class Service.' One of the many reasons I admire Ken is that he is doing exactly what he most loves and does better than anyone else: developing and implementing training programs and coaching that provide high-value to PR professionals and their organizations."
    Patrice TanakaPatrice TanakaChief Joy Officer, Joyful Planet LLC, former Senior Counselor, Padilla/CRT, former Co-Chair, Chief Creative Officer, CRT/tanaka
  • "I highly recommend Ken Jacobs! Ken’s knowledge of the practice of public relations is extensive, and his ability to understand and incorporate new social media techniques within a structured, results-focused discipline is impressive. On top of that, he is a good guy, who has always gone out of his way to make sure that things are not only done, but that they are done right and in the right way. We have utilized Ken’s services on a consulting basis for staff training at our agency. Ken has greatly exceeded our expectations. Working with a wide range of experience levels among our diverse staff, Ken has succeeded in imparting not only a fundamental understanding of contemporary public relations practice, but also a very practical, hands-on comprehension of client service issues that I have seen put into practice with our client base from day one."
    John LonsdorfJohn LonsdorfPresident at R&J Strategic Communications
  • "Ken is a highly effective PR coach, trainer and facilitator. He has personally experienced what it’s like to deal with issues faced by communications practitioners. Ken teaches beyond theory. He applies real-life lessons learned about client and staff management when he led practices. For sure, his students doubly benefit from his excellent teaching abilities and his first-hand experiences. And when Ken facilitates brainstorms, you can bet he’ll do his best to compel participants to maximize their brainpower to generate ideas that win new business."
    Cherry DumaualCherry DumaualPR & Partnerships Director, The Monday Campaigns
  • "I had the pleasure of meeting Ken and experiencing his expertise during his presentation at the CAPRSA Pre-Con on 'How To Start Winning More Business, Now!' for 2016 in May. His ability to touch everyone in the room with his presence drew me in, and how he went about looking at issues we as business owners all face in PR and then narrowed down what could be done right away to solve some of these issues was fantastic. I started the conference eager for more because of Ken. I learned a great deal and look forward to more in the future. Ken is down to earth, funny, empathetic and a great teacher. I recommend him highly as a speaker and a coach. Thank you Ken, for your organic and down to earth approach. It is addicting!"
    Lynette HoyLynette HoyFire Chief, Founder and CEO, Firetalker PR
  • "I am happy to recommend Ken and do so heartily! He is an extremely knowledgeable trainer. His knowledge of PR and affable manner is a winning combination and help make his training sessions interesting, easy to follow and fun."
    Evelyn CallejaEvelyn CallejaPresident and Co-Founder, The Business Within

Articles

How to Lead in the Rapidly Changing World of Public Relations

Some people believe that there’s been more changes in communications in the past five years than in the previous 25 like rapid technology advances, the 24/7 news cycle and expanding globalization.

Exec Coaching Can Boost Productivity

There’s a growing discussion these days about the benefits of executive (or leadership) coaching. That makes sense, because executive coaching is on the rise.

Focus on leading, not just managing

In three decades in and around public relations, I’ve seen our industry, particularly on the agency side, promote professionals into positions of leadership simply because they’re great managers: of accounts, of timetables, of budgets, and, of course, clients.

Climbing Up the Leadership Ladder With Steve Cody

It feels like I’ve known Steve Cody, co-founder and co-CEO of integrated communications agency Peppercomm, forever. He’s celebrated for ice, rock and alpine climbing around the globe, for requiring staffers to attend stand-up comedy training and for speaking with outspoken honesty.

Blog

Leading Leaders: 10 Practical Points To Do So Effectively

Leading leaders is one of the biggest challenges leaders face. (Boy that’s a mouthful!) Here’s my guest post published in Spin Suck regarding that topic. I hope it brings you….

How Effective Leadership Drives Agency Business Growth

It drives me nuts when agency leaders talk about leadership as a “soft skill.” It’s as if there’s no relationship between leadership skills and agency business growth. The truth is….

Don’t Help Your Managers Become Better Managers. Help Them Grow From Manager To Leader

In working with agencies and their senior teams, I see them focused on helping their staffers become better communications practitioners and managers. I think instead they should focus on helping….

I Procrastinated Writing This Blog Post About Procrastination!

Yes, I procrastinated doing this blog post about procrastination. Well that’s not exactly true. I’ve been procrastinating doing any blogging.  Like so many people, I was finding a million excuses,….