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Client Growth Workshops, Your Key To Building Business Organically
There’s an important action you can take to build more business from existing clients: hold regular client business-building workshops....
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Managing, Motivating and Mentoring Millennials
I’m getting a little tired hearing some Baby Boomer and Gen X leaders complain about Millennials, AKA Gen Y....
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A Written New Business Plan: Essential For Your Agency’s Success
I’m often amazed that PR agencies—which are in the business of, among other things, winning new business—don’t have a...
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Agency New Business Plan: More Reasons To Write It!
Since last week’s post on agency new business plans, I’ve been thinking about just how critical they are. Before...
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The Agency Business Development Plan: Just Do It!
For many agency owners and leaders, the toughest part of starting their agency’s business development plan, is, well, getting...
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How To Win A PR Awards Competition
We’re approaching the season of preparing PR awards entries, so I recently reread a post I wrote earlier this...
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You Can’t Manage Client Expectations If You Don’t Know Them
Many agencies strive to meet client expectations. But in a highly competitive post-Great Recession era, that’s not enough. Instead,...
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Risky Business: Not Setting Mutual Expectations With Clients
In my post on client expectations, I discussed why some agencies might be afraid to create them, and the...
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Communication, Service Keys To Productive Client Relationships
I was recently interviewed for the Newman Group’s blog, “Presenting Yourself,” on how PR agencies and all professional services...
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Help Your Team To Consistently Beat Client Expectations
I hope my previous posts on the importance of knowing client expectations, and the risky business of not making...